Complaints Book

NEXT STRATEGY S.A.C. · RUC 20611062495

Jr. Fermín Tanguis 160, Santa Catalina, La Victoria, Lima

In accordance with Peru’s Consumer Protection and Defense Code, we provide an online Complaints Book (Libro de Reclamaciones) for your use.

1. Your details Full name

ID type ID number

Address

Email Phone

Parent or guardian (if you are under 18)

2. Service purchased

Service Amount claimed in soles (optional)

3. Details

Claim Complaint

A claim (reclamo) concerns your dissatisfaction with the service you purchased. A complaint (queja) concerns your dissatisfaction with the customer service you received, not directly related to the service itself.

Describe what happened What are you requesting?

I accept the privacy policy

If you prefer, email your claim to [email protected].

We will respond to your claim or complaint within fifteen (15) business days.

Filing a claim does not prevent you from using other dispute resolution channels, nor is it a prerequisite for filing a complaint with INDECOPI (Peru’s consumer protection authority).